Shipping Policy
From our fulfillment network to your doorstep, we want the journey of your mavrenna™ order to be easy to understand. This policy outlines processing, estimated transit times, tracking, international shipments, and what to do if something does not arrive as expected.
Everyday pet essentials, from our store to your door.
We work with manufacturing and fulfillment partners to deliver mavrenna™ pet supplies directly to customers in different markets. This fulfillment approach helps us keep our product range flexible while reducing unnecessary layers between our supply network and your order.
Shipping Origin
Orders may be fulfilled from our own or partner facilities depending on inventory availability and the delivery destination.
⌛ 2–4 Business Days
Standard order processing before your package enters transit.
✦ Global Delivery
Estimated transit times vary depending on the destination country.
• Tracking Included
Tracking information is provided after an eligible order ships.
Order Processing & Shipping Cost
After an order is placed, it moves through preparation before being handed to the applicable shipping carrier. This may include order verification, product handling, quality checks, labeling, and packing.
Standard Processing
Please allow approximately 2–4 business days for normal order preparation before shipment.
High-Volume Periods
During holidays, major promotions, or other peak periods, processing may require up to 5 business days.
Shipping Fees
A flat shipping charge of $5.99 applies to each order, unless another shipping offer is displayed at checkout.
Business Days
Business days generally exclude Saturdays, Sundays, and applicable public holidays.
Estimated Transit Times
Delivery speed depends on the shipping destination, carrier network, customs procedures, local logistics conditions, and other factors outside our direct control.
| Destination | Estimated Transit Time |
|---|---|
| United States | 10–15 Business Days |
| Canada / United Kingdom / Australia | 11–16 Business Days |
| Other International Destinations | 15–20 Business Days |
Tracking Your Package
When tracking becomes available for your shipment, the applicable tracking information will be sent to the email address associated with your order.
- Carrier tracking may require approximately 1–3 business days to show the first movement.
- A tracking number being created does not necessarily mean the carrier has already completed its first physical scan.
- Temporary gaps between tracking scans can occur while packages move between logistics facilities. If tracking remains unchanged or the estimated transit window has passed, see Delayed, Missing or Damaged Shipments below for assistance.
International Customs, Duties & Taxes
International shipments may be subject to customs inspections, import duties, VAT, taxes, brokerage costs, or other charges imposed by the destination country or local authorities.
- Where an order is shipped on a DDU (Delivered Duty Unpaid) basis, applicable import charges are the responsibility of the recipient.
- mavrenna™ does not control customs assessments made by government authorities or local carriers.
- Customs processing can occasionally extend the estimated delivery timeframe.
- Requirements and restrictions vary between countries, so customers should review local import rules when necessary.
Changes & Cancellations
We begin preparing orders soon after they are received. If you notice an incorrect address, need to request a modification, or wish to cancel an order, contact us as soon as possible.
Delayed, Missing or Damaged Shipments
If your order is delayed, appears to be missing, arrives damaged, or is marked as delivered but you have not received it, contact service@mavrenna.com. We will review your report and coordinate with our fulfillment partners and the carrier as needed. You do not need to obtain a carrier loss confirmation before asking us for help.
📍 Tracking Has Not Updated or Delivery Is Late
If tracking has not shown an initial movement after the usual 1–3 business days, has stopped updating for an extended period, or your order has passed the estimated transit window, contact us with your order and tracking numbers. We will check dispatch records and request a shipment review where needed. We will explain the available findings, any revised delivery estimate, and the next follow-up date. You may contact us sooner if you have concerns.
⌕ Package Appears to Be Lost
If the tracking history or delivery circumstances suggest a package may be lost, we will investigate with the relevant carrier or fulfillment partner. A formal carrier confirmation is not required to open a case, and we will not make resolution depend indefinitely on receiving one. If our review establishes non-delivery, we will arrange a replacement at no additional cost or a refund for the affected items and applicable shipping charges, taking your preference into account.
⌂ Marked Delivered but Not Received
Please check the delivery location on your order, household members, reception, or building management. If you still cannot locate the package, contact us promptly. We will review available delivery proof, GPS, a photo, scan information, and other relevant details with the carrier. A “Delivered” tracking status alone will not automatically result in denial of your request. We will explain the outcome and provide an appropriate replacement, refund, or other resolution based on the findings.
📦 Package Arrived Damaged
Please report visible shipping damage as soon as reasonably possible, preferably within 72 hours of delivery, to help us review the issue. This is a recommended reporting period, not an absolute cutoff for assistance. Include photos of the packaging, shipping label, and affected item where reasonably available, and keep the item and packaging while we review the case. If damage is confirmed before delivery, we will provide an appropriate replacement, refund, or return solution at no additional cost to you. Reporting after 72 hours does not automatically disqualify an otherwise valid claim.
- We handle the follow-up: We will review the shipment records and coordinate the investigation. You are not required to resolve the issue with the carrier on your own.
- We keep you informed: We will explain the next steps and provide an expected follow-up date. If more time is needed, we will explain why and provide an updated follow-up date rather than leaving your case without an update.
- We explain the resolution: Once the review is complete, we will explain the findings and the available remedy. If you disagree or have additional evidence, reply to our support email so we can reconsider the case.
- Refunds: Approved refunds are issued to the original payment method, generally within 5–10 business days after approval. Your payment provider may require additional time to post the funds. For confirmed non-delivery, you will not be asked to return an item you did not receive.
- Returns for damaged items: Contact us before sending anything back. If a return is required for damage that occurred before delivery, we will provide the return instructions and a prepaid return method or reimbursement of reasonable return shipping costs, consistent with our Return & Refund Policy.
Delivery Information Matters
Customers are responsible for providing a complete and accurate shipping address at checkout. Please review apartment numbers, unit numbers, postal codes, street details, and recipient information carefully before submitting your order.
If a parcel cannot be delivered because of incomplete or incorrect customer-provided address information, additional delivery or reshipping costs may apply depending on the circumstances.
Need help with a shipment?
Contact mavrenna™ Customer Care at service@mavrenna.com. Please include your order number and, where available, your tracking number so we can understand your request more efficiently.
Brand: mavrenna™ | Customer Care: service@mavrenna.com
Company: Shenzhen Mengman Network Technology Co., Ltd.
Contact: Wu Yingda | Phone: +8613548045017
Business Address: Unit 107, No. 8179-4 Bao'an Avenue, Bugang Community, Shajing Subdistrict, Bao'an District, Shenzhen